Priority Four
Actively seek opportunities to improve what we do, against clear standards
Why do we need to do this?
We will improve the way we serve our customers and support our partners by actively paying attention to what we can do to get better. We already have a well-used system in place for obtaining feedback from staff and capturing learning following incidents. And we will continue to value this system. But that is a reactive approach. We want to become proactive in the way we generate and use that information.
Everything we do will be judged against clear standards of response. A culture of exceeding these standards will be implemented to support a high quality of response.
We will seek out ways in which we can improve what we do, make changes, measure whether they have been successful, and continue to refine and improve. Our debriefing model is accredited with the Institution of Fire Engineers, ensuring all participating can accrue continuous professional development hours working towards their Institution of Fire Engineers qualifications. Our target will be to ensure that we learn before an incident happens, wherever possible.
We can also learn from the experience of others. We will continue to review and implement changes as a result of nationally significant events and findings, such as the Grenfell Tower and Manchester Arena inquiries.