Community insights and partnerships

Long term actions for next strategy period
  • Review and evaluate the community insight forms data to ensure our services align with current customer needs and concerns, while also proactively identifying potential risks.
  • Continue to roll out phased primary research to collect customer insights, particularly focusing on fire safety attitudes and behaviours in topical areas that can help target and shape existing and new prevention initiatives. 
  • Consistent approach across the 13 Community Safety Partnerships to promote fire service priorities.
  • Develop a standardised structure for the intelligence required to support meetings with partnership agencies.
  • Create a centralised data base for recording meeting outcomes and sharing best practices across other districts.
  • Ensure partnership meetings have the most appropriate attendance to support the objectives of the meeting.
  • Use data analytics to identify patterns or hotspots where deliberate fires are more likely to occur to inform effective prevention and enforcement planning.
  • Develop a comprehensive framework to collect and analyse EDI information, fostering a more equitable, diverse, and inclusive environment across prevention, Building Safety, and response. 
  • Develop clear protocols to engage with partners and diverse community groups to deal with emerging risks.
  • Support station management teams to recognise and work with key risk groups on their station grounds.
Measures
  • Consistency and continuity in community responses from insight data collection. This will establish success through marketing campaigns designed to meet key areas identified as areas of high priority from responses.
  • Process established to support consistent approach to Community Safety Partnerships.
  • Auditable process in place to ensure Community Safety Partnership’s data is captured and recorded in one place.
  • Establish set of clear policies and guidance and test compliance and understanding through surveys.
  • Qualitative unquantifiable benefits of improving brand reputation and access to services.
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