Digitalisation and data

Long term actions for next stratgy period

Explore and implement new technology to enable effective mobile working.
Implement frameworks for adoption of technologies like AI to support ethical and efficient development and adoption, ensuring we understand the risks and have appropriate governance.
Continue to move services and data to the cloud, reducing the burden on IT resources.
Continue to invest in keeping our systems and data safe and secure and ensure relevant Government security standards are met. Continue to develop the concept of the digital Incident fireground, including replacing our Computer Aided Despatch (CAD) system.
Rationalise our organisational IT systems, and exploit more thoroughly those that we have invested in.
Continue to support workforce needs regarding adaptations for neuro diversity and other accessibility issues.
Ensure data − displayed in an intelligent and informative way, including the use of mapping − relating to the CRMP risks and priorities is available to colleagues.

Data

Continue to enhance data governance.
Ensure we meet the requirements of the Data Building Safety and Digital Information Bill.
Establish clear ownership and accountability for data assets (Information Asset Owners).
Ensure we have master datasets - that all systems that record the same things use the same codes that can be cross referenced, whether we interface initially or not.
Define data quality standards and implement processes to ensure data accuracy and consistency.
Develop data and intelligence reporting using appropriate data management solutions that are fit for purpose.
Break down data silos and integrate data from different sources to get a holistic view.
Data culture and skills development:

foster a data-driven culture where data informs decision-making across all levels.
invest in training programs to equip colleagues with data literacy skills and analytical capabilities.
continue to adapt strategies as new technologies and regulations emerge.

Maintain focus on data privacy and ethics and invest in technologies and processes to strengthen our safeguards against data loss:
Create station ground risk maps of key customer data to help focus local CRMP risk management, i.e. which groups to focus on and what data to return to the Community Insights team.

Measures

Report on the data breaches reportable to the Office of the Information Commissioner we have recorded.
Percentage of freedom of information requests responded to within 20 working days.
Productivity efficiency gains with better processes.
Technology efficiencies giving cash savings or productivity gains.Having clear data management policies in place and then assuring compliance, such policies to relate to and include reviewing clear data ownership, access controls and security protocols, in order to ensure responsible data management.
Data Accuracy: have robust quality assurance processes for all corporate data sets – these will be built into system design where possible.
Data Completeness: measure the percentage of missing data points and implement strategies to fill gaps (for example, data cleaning processes, prompting users for complete information).
Data Accessibility: monitor how easily colleagues can access and utilise data. Consider metrics such as user adoption rates for data dashboards or internal knowledge bases.
Qualitative unquantifiable benefits: better use of data reduces time needed by colleagues leading to more effective decisions – we will track data improvements and time released – this is also a productivity gain.