Process - Customer
Our aim
Working together with our customers to save lives and reduce harm.
Our customer goals
- Continue to understand customers’ needs and feelings through research, listening, debriefing, asking our diverse customers.
- Services fully accessible and inclusive.
- Continuously engaging with our customers and communities in ways that work for them.
- Using transparency and open data to bring about continuous improvement for customers.
- React positively to customer requests even when not voiced – go the extra mile to assist.
- Focus on internal customer journey mapping and reduction of time wasted by customers in seeking answers.
- To develop customer self-serve information and systems which help people manage their issues effectively.
- Bringing value to customers through use of our website
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