What does success look like?

We are always striving to be better at what we do, and by 2025 we will be succeeding in key areas:

Those responding to incidents will have access to all the risk information held by the Service, when they need it.
Sharing of real-time information including photos/videos will be available.
Mobile devices will be widely used to capture data, improving efficiency and speed that the information is available to share with colleagues.
Operational colleagues will be less reliant upon voice, with data routinely exchanged between our 999 call team and responders digitally.
Our 999 call team will be re-located, with an Incident Management facility located within the same building.
A new partnership with another fire and rescue service will be in place, enabling another Service to mobilise our resources for business continuity.
Our 999 call team will move to a Computer Aided Dispatch system that is designed for a fire and rescue service.
Mobilising of resources between Emergency Services will be undertaken using multi-agency incident transfer.
Customers will be able to share footage of an incident with Control and Responders.
Fire Investigations will be managed as cases through the Dynamics system.
Customers will be able to book routine visits online.
On-call responders will be alerted to an incident via a Smart phone App.
Connectivity at the incident ground will be improved, enabling better communications and data sharing.