What does success look like?

We're are always striving to be better at what we do, and by 2025 we will be succeeding in key areas:

Multi-skilled, professional and flexible team that can provide a great service to the public to ensure people are kept safe within the built environment. Identifying and developing the leaders and Fire Engineers of the future within Building Safety
Our Building Safety services will be fully tailored, accessible and adaptable to meet the needs of all our customer
Strong and effective working relationship with Housing Associations and the Care community
Strong and effective working relationship with government, the building safety regulators, partner agencies and internal teams. Sharing insights and ensuring we all work together to provide the best service to ensure our customers’ safety
Efficient teams, able to work remotely and able to focus on the safety of customers by spending less time on administration
Our customers will be using improved technology to keep vulnerable residents safe
Wide corporate understanding of the differing needs of our community through community engagement and research. Easy to access services designed flexibly to cater for those needs. Different packages in place for specific groups

	Kent Fire and Rescue Service customer groups	Building Safety services
Specialist	Responsible Persons Other Regulating Authorities Fire Risk Assessors	Prosecutions Enforcement Notices Regulated stands Operation Liaison (firefighter facilities and hazards in buildings) Fire engineering principles under BS. 7974
Priority Groups	High Risk Business Owners Sleeping Accommodation premises	Pre-planned inspections of buildings that have been classified as high risk (such as Care Homes and Sheltered Accommodation that have been predicted to be likely to have a fire) Alleged Fire Safety Concerns (an identified fire safety issue by a customer or other regulators) Risk Reduction Initiatives (focusing on at risk occupants or business type identified by risk and fires that have occurred)
Targeted	Business owners Business managers	Pre-planned inspections of buildings identified in our Risk Based Inspection Program (such as shops, offices and factories) Campaigns (in line with the NFCC fire safety messaging)
Universal Services	Business start ups Event organisers Approved Inspectors Local Authorities Licence holders	Building Fire Safety advice and enquires Business and Property Protection Portal Events Safety and Safety Advisory Groups (SAG’s) Licensing Consultations (including licences for HMO’s, Marriage Premises, Licensing Act) Building Regulation Consultations