Customer Safety
KFRS is here to help save lives. One of the most important things we do is prevention - helping people to live safer lives at work, at home and on the roads. Our Customer Safety teams are central to this work.
Meet our amazing customer safety teams…
Home safety
With three-quarters of all fires still taking place in the home, we have specialist Home Safety and Safe and Well teams supporting people with advice and support. We also help people plan escape routes in the event of fire and install free smoke alarms. Learn more on our Safety in the home pages.
Education
Our Education team visit primary and secondary schools providing free, interactive learning sessions across Kent and Medway. We aim to help young people build knowledge of the role of the fire service, build life skills and be aware of dangers within the community. As well as visiting schools, our Education team also attend KFRS events including our fun open days, engaging with visitors to help them stay safe.
Fire safety intervention team
The Fire safety intervention team work with young people up to the age of 18, who have an unhealthy interest in, or fascination with fire. The team offer fire safety advice, education and mentoring. They also build a rapport with young people and their families, enabling positive discussions about the need to keep safe, the dangers of fire, and the consequences of their actions for both them and the community.
What our people say
Gary, Safe and Well officer
Read Gary's interview